South Central Connecticut Regional Water Authority

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Customer Service Message:
The South Central Connecticut Regional Water Authority recently converted to a new customer information and billing system. If you call our Customer Service Department, we ask you to please be patient during this transition as you may experience a longer wait or call handling time. Because the wait time may be longer than usual, your call may be forwarded to our answering service. If this is the case, please leave call back information so that a customer service representative can return your call as soon as possible.  Your call is important to us. Emergency calls such as no water or a flooding condition will be handled as a priority. Thank your for your patience.
We apologize for any inconvenience and appreciate your understanding.

Welcome to the Regional Water Authority

Our customers come first. We take great pride in providing the best service possible utilizing a talented team of professionals and the most advanced technology available. Each year, we make investments in our distribution system that ensure our ability to supply reliable water that meets all state and federal drinking water standards. We are a nonprofit public corporation. We own more than 26,000 acres of land and provide a wide array of recreational opportunities and water-related services. Through our Whitney Water Center, we provide hands-on water science programs to some 16,000 students annually.

Self-Service Options

We offer our New Haven Area customers several convenient online options. payrwater is a convenient and secure way to view and pay your water bills from your computer at anytime. To take advantage of this free service follow this link and click on “Enroll Now.”

Appointment Scheduling Link Here Account Information Link Here
Enter Meter Reading Link Here Pay Online (payrwater) Link Here
Code Red: Emergency Communication Made Easy

If a large water emergency strikes your town, CodeRed allows us to deliver a pre-recorded message to an entire community, or an individually tailored message to a select portion of a city.
Get more information | Sign up now!
Water Quality Report

Water Quality Report: The South Central Connecticut Regional Water Authority provides high-quality drinking water to more than 400,000 consumers. This water quality report, required by federal and state regulations, provides you with a summary of the region’s public drinking water quality. Please read the report and learn how we collect, treat and deliver quality water to you for less than a penny a gallon.
Water Quality Report

Annual Report–Planning: Today you will twist the faucet knob in your kitchen or bathroom. And you won’t have to think about what happens next. Because we did. A long, long time ago. It’s our job to think about what happens next. Next week. Next month. Next year. The next decade... Link to the Annual Report.