NEW HAVEN – The South Central Connecticut Regional Water Authority reminds consumers to always ask for an employee identification card if someone comes to your door claiming to be from the Regional Water Authority.

People posing as water company employees may claim there is a water-quality problem and say they need to take a water sample from inside the home. Other times, the impostors come to the door claiming that they need to check water pressure, the valves or meter in the basement. While the unsuspecting homeowner is distracted, an accomplice may slip in and steal jewelry, cash, and other valuables.

“Customers should be suspicious of anyone who unexpectedly comes to their door claiming to be from the Regional Water Authority requesting to check the pipes, water pressure or valves or get a water sample,” said Regional Water Authority Police Captain Paul M. Schilling said. “All Regional Water Authority personnel carry an employee photo identification card and are in uniform.  If the person at your door doesn’t show you an employee identification card, do not let them in your home.” The consumer should also see a company car or truck with the Regional Water Authority logo parked outside. It is extremely rare that an RWA employee will come to your home without an appointment.

If a customer has doubts, they should immediately call the Customer Service Department at 203-562-4020 or the local police department.