Our mission is to provide high-quality water and services at a reasonable cost;we sometimes refer to it as our noble purpose. This mission is what motivates us, gets us up in the morning, sustains us when times get tough and serves as our North Star when we are pulled off course. Our customers and other stakeholders have faith in our ability to provide the water on which their lives depend any time they turn on the faucet, and we must not disappoint.
Over the last several years, first using our 2009 Strategic Plan and now our 2014 Strategic Plan as our roadmap, the Authority has accomplished much. We are now financially stronger and more efficient, continue to provide excellent customer service and are a better place to work. We will keep making strides on our journey toward our vision of being best in class.
Previous Annual Reports