Annual Report Fiscal Year 2009

Planning

Today you will twist the faucet knob in your kitchen or bathroom. And you won’t have to think about what happens next.

Because we did. A long, long time ago. It’s our job to think about what happens next. Next week. Next month. Next year. The next decade.

To ensure the reliable supply of high-quality water for all of our 117,000 customers, we have to be a proactive company. That means we plan for the water supply needs of the region looking 50 years into the future. We’re already thinking about the water needs of the children who started first grade this year. Link to this Annual Report.

Annual Report 2007-08

Connections

Water is central to a healthy community, and water connections are a vital link for both our citizens and our region. As the South Central Connecticut Regional Water Authority, we are more than the 1,570 miles of water main connecting the communities of our region. Our mission is to provide a reliable supply of high-quality water at a reasonable cost for today and future generations while promoting the preservation of watershed land and aquifers.

We have a deep appreciation for the natural environment. As owners of over 25,000 acres of land in the region, this open space is vital to how we connect to our communities. We believe people should be able to experience the physical and social benefits provided by the great outdoors. This is the primary reason we have a regional recreation program, which spans 10 towns and marks its 25th anniversary this year. We take great satisfaction in knowing that 5,000 permit holders annually connect with our hiking and biking trails as well as our 17 miles of fishing streams. Link to this Annual Report.

Annual Report 2006-07

Face of Nature: Sustainable Solutions

The South Central Connecticut Regional Water Authority has a long history of caring for natural environments. Now after more than 25 years, we are more aware than ever that our operation—how we do business—influences the quality of and commitment to those natural environments. From the preservation of land, to watershed inspections, to providing 55 million gallons of water per day, we are dedicated to being a responsible corporate citizen and leader.

Water is a key element for a prosperous, healthy community. It’s a symbol of our region’s bounty and something that citizens are entitled to. Providing clean water to the homes and businesses that depend upon us every day is both a privilege and a responsibility. Link to this Annual Report.

Annual Report 2005-06

Connecting with Customers

We felt it was time to hear from some of the people who deal with us every day – our customers. This 2006 fiscal year annual report opens with some letters from customers that express appreciation for the service we offer each and every day to the Greater New Haven region.

Unlike gas or electric utilities, our service is consumed. Just like food, water requires special protection. People cannot live without water. Providing clean water to the homes and businesses that depend upon us every day is both a privilege and a responsibility.

Fueled by over a century of experience and trust, our mission at the Regional Water Authority is to provide a reliable supply of high-quality water at a reasonable cost for today and future generations while promoting the preservation of watershed land and aquifers. We provide 55 million gallons of water per day to some 400,000 consumers. We own and protect more than 25,000 acres of land. Link to this Annual Report.

Annual Report 2004

Shared Needs | Regional Solutions

In the mid-1970s, citizens in more than a dozen towns in our region were confronted with a crisis. The New Haven Water Company, seeking money for capital improvements, was going to sell off thousands of acres of open space land it owned in municipalities to pay for water treatment upgrades to meet the new requirements of the Federal Safe Drinking Water Act. Facing transition, the communities in the region pulled together because of a shared philosophy that preservation of land and providing high-quality water are equally important and not mutually exclusive. They sponsored legislation that would establish a regional water district. In 1977, the Connecticut General Assembly protected the interest of people in greater New Haven, by passing legislation that created the South Central Connecticut Regional Water Authority. Link to this Annual Report.

Annual Report 2003

Getting it Done – Night & Day

What matters to our customers? In a word: performance. At the Regional Water Authority, our performance matters each and every day. We are responsible for delivering some 55 million gallons of water a day to 400,000 consumers. It matters 24 hours a day, seven days a week. It matters when you twist the faucet knob to fill that coffee pot with water or take that morning shower. It matters when you hear on the radio while driving into work that the local fire department battled a two-alarm house fire just after midnight. And it matters when you need the convenience, in today’s busy environment, of paying your water bill on-line after the kids go to bed. We provide an essential service that people in our region cannot live without. Link to this Annual Report.

Annual Report 2002

Delivering Regional Service | Building a Better Environment

We believe in providing high-quality water to the consumers in our region.

We believe that our customers should have attentive, knowledgeable and quality service.

We believe that our projects should not only reflect our commitment to the community but be designed to meet our needs as well as the expectations of its residents.

We believe in open space preservation. For it is these green spaces that protect water, offer opportunities for recreation and fortify our connection with nature.

We rely upon a group of outstanding employees who are committed to providing the best service using the most advanced technology available. Through an entrepreneurial spirit, we seek new opportunities to serve the people and communities in our region. Link to this Annual Report.

Annual Report 2001

Taking Service Seriously

It is our privilege to work with a team of talented professionals at the Regional Water Authoritywho are committed to preserving these images for future generations and ensuring a plentiful supply of drinking water for those generations as well. In our distinguished 152-year history, the Authority has established a reputation for service built upon a strong foundation of quality people, operational excellence, infrastructure investments and vigilant environmental stewardship. Our 2001 Annual Report contains not only images captured by people enjoying our lakes and trails, but photos of our dedicated employees who serve our customers and our region. Beginning on page 6, you will read about individuals who exemplify the commitment of our employees to maintain our high standards for quality service, and make the region better for all of us through their volunteer efforts. Link to this Annual Report.