This page is for  New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge.

Ansonia/Valley Office (Former BUI) Customers Ansonia/Valley Office Area Towns (Former BUI Customers):
Ansonia, Derby, and Seymour. Contact Us by Email or Phone

Contact Us by Email

General comments or questions about the Regional Water Authority: ask.info@rwater.com

Technical comments or questions about our web site: webmaster@rwater.com

Questions or comments for Human Resources: hr@rwater.com

Questions or comments about Water Quality: ask.quality@rwater.com

Questions or comments about Water Treatment: ask.treatment@rwater.com

Questions or comments about Billing: ask.billing@rwater.com

Questions or comments about Recreation: ask.recreation@rwater.com

Questions or comments about Education: ask.education@rwater.com

Questions or comments about Our Land: ask.land@rwater.com

Questions or comments about HazWaste Central: ask.hazwaste@rwater.com

Questions or comments about Who We Are: ask.about_us@rwater.com

Questions or comments about Consumer News and Information: ask.news@rwater.com

Use Our IVR (Interactive Voice Response) Phone System*

Link here for a step-by-step look at how to get information about your account, schedule appointments for meter repair or changes, as well as make payments.

We’re doing everything we can to give you the best service. Starting with giving you access to information 24 hours a day, seven days a week. Our IVR system has not eliminated the need for our Customer Service Call Center, but gives you the ability to access information when you want it and on your schedule.

Note:  New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge. also have online access to these self-service features: Appt. Scheduling, Enter Meter Reading, Account Info and Pay Online

* Our IVR (Interactive Voice Response) System is currently available to New Haven Area Customers only.

Contact Us by Phone

Please call 203-562-4020. Press the number 1 on your telephone if you are a former BUI customer to be connected to Customer Service.