Regional Water Authority: Interactive Voice Response System

We’re doing everything we can to give you the best service. Starting with giving you access to information 24 hours a day, seven days a week. This page provides you with everything you need to know on how to access information using our Interactive Voice Response system by phone.

It’s a step-by-step look at how to get information about your account, schedule appointments for meter repair or changes, as well as make payments. For first time users, the last four digits of your account number is your personal identification number (PIN).

Our IVR system has not eliminated the need for our Customer Service Call Center, but gives you the ability to access information when you want it and on your schedule.

PDF Download of IVR Instructions

The instructions shown below are also available as a single page PDF. Link here to download the PDF.

How To Use the IVR Phone System

To begin: To use any of the services listed below, dial 562-4020. When prompted, press to hear listing of self-service features. Please know your four-digit Personal Identification Number (PIN). At anytime during the call you may return to the main menu by pressing the key.

	Press
To Use The Billing and Payment Function
Please enter your ten-digit account number
After account information is accessed, you will be told the balance due. You will also be told when we received your last payment and the amount.
To make a payment using a Visa or MasterCard
When prompted, enter your 16-digit acct number
Need a duplicate bill
Need information on another account

	Press
To Use The Billing and Payment Function
Please enter your ten-digit account number
Please enter your PIN number (Account is being accessed)
You will be given three scheduling choices: Appointment on a specific date, Appointment during the week, or the option of making a Saturday appointment. (See next section to continue with these options).

	Press
To Make An Appt on Specific Date
Enter the four digit work order date. Remember: Use the two-digit month followed by the two-digit day. Four digits must be entered. Example: February 5th would be 0205.
Your entry will be verified with: “You have requested __/__ .”
If correct
If this is incorrect
“System is checking appointment availability.”
THEN	Press
To select appointment 1*
To select appointment 2
To select appointment 3
To select appointment 4
To hear appointment times again
To select another day

	Press
To Make An Appt during Week (Mon – Fri)
THEN	Press
To select appointment 1*
To select appointment 2
To select appointment 3
To hear appointment times again
To select another day

	Press
To Make An Appointment on a Saturday
THEN	Press
To select appointment 1*
To select appointment 2
To hear appointment times again
To select another day

	Press
To Enter Meter Reading
Please enter your ten-digit account number
Please enter your PIN number (Account is being accessed)
Please enter the first six digits of your meter reading now.
“You have entered ______.”
If this is correct
“One moment while we update your account.”
If this is incorrect

* Depending on availability, only one appointment may be given.

PDF Download of IVR Instructions

The instructions shown above are also available as a single page PDF. Link here to download the PDF.

Other Self-Service Options

Besides Online Bill Payment, our customers also have online access to these self-service features: Appt. Scheduling, Enter Meter Reading and Account Info.