Need Information Fast?

Customer service handles calls from 8 a.m. to 6 p.m. Monday through Friday.
Please call 203-562-4020.

Keeping You Informed

Our water consumers should be the best informed in the world. That's our goal. It is also why we built this web site, issue media releases, send out bill inserts, create fact sheets and compile water quality reports. All of our consumer information work centers on one thing: keeping you informed about the quality of the water you drink and what we're doing to keep it safe, abundant and affordable. We're also working to be sure we're ready when tougher water quality regulations are set by state and federal agencies. Our goal is to provide water that is better than required by government standards and to back it up with high quality service at affordable rates. We want you to understand where we are going and how we plan to get there.

Billing and Payment

How to Pay Your Bill

New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge. Pay by Mail, In Person or by Phone or Online*

Ansonia/Valley Office (Former BUI) Customers Ansonia/Valley Office Area Towns (Former BUI Customers):
Ansonia, Derby, and Seymour. Pay by Mail, In Person or by Phone

Rate Schedule:

New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge. Link to Your Rate Schedule

Ansonia/Valley Office (Former BUI) Customers Ansonia/Valley Office Area Towns (Former BUI Customers):
Ansonia, Derby, and Seymour. Link to Your Rate Schedule

Payment Locations

New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge. Payment Locations

Ansonia/Valley Office (Former BUI) Customers Ansonia/Valley Office Area Towns (Former BUI Customers):
Ansonia, Derby, and Seymour. Payment Locations

Self-Service Options

*Note: Self-Service Options, including Online Bill Payment) are currently only available to New Haven Area customers.

New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge. Appt. Scheduling, Enter Meter Reading, Account Info and Pay Online

Water Quality & Supply:

How Much Water Do We Have?

Most years our region is blessed with more than enough precipitation. In a typical year, all the snow, sleet, freezing rain and rain that usually falls on south central Connecticut is enough to fill our reservoirs and replenish our wellfield aquifers. How much water do we have?

Water Quality Reports

Essential to a thriving community is an abundant, reliable, high quality supply of water. The South Central Connecticut Regional Water Authority provides drinking water to about 400,000 consumers. This water quality report, required by federal and state regulations, provides you with a summary of the region’s public drinking water quality. Link to our water quality reports.

Waterlines

Consumer News from the Regional Water Authority. Each issue covers a variety of topics of interest to consumers. Link to Waterlines.

Annual Reports

In addition to financial information, each of our annual reports focuses on topics of interest to our customers and the communities we serve. Link to our Annual Reports.

Source Protection

Regional Water Authority Police Force

Water Authority Police patrol our lands in an effort to keep recreation areas safe and to preserve the quality of the water in our watersheds. Phone Number: 401-2525. Fax: 624-9956. Email: rwapolice@rwater.com

We ask that you obey the regulations enclosed with your recreation permit.

The Lake Whitney Water Treatment Plant Project

The Regional Water Authority has a website devoted entirely to the Lake Whitney Water Treatment Plant project. The facility that our new plant is replacing was built in 1905 and has not been in use for several years. The time has come to rebuild the plant using updated technology to allow us to meet the long-term water needs of our area. We are committed to providing members of the surrounding community and interested public with current information on all aspects of this project. We are also committed to responding to community concerns about the project and to protecting the interests of the residents surrounding the site. Link to our Lake Whitney Water Treatment Plant Project site.

Frequently Asked Questions

This section features areas of Frequently Asked Questions (FAQs) with subjects ranging from "What are our business hours?" to "How do we watch for illegal activty?" to "How much land is owned and how are decisions made about how the land is used?" Link to Frequently Asked Questions.