This page is for  New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge.

Ansonia/Valley Office (Former BUI) Customers Ansonia/Valley Office Area Towns (Former BUI Customers):
Ansonia, Derby, and Seymour. Link to How to Pay Your Bill Here

Pay Online

We offer our New Haven Area customers several convenient online options. payrwater is a convenient and secure way to view and pay your water bills from your computer at anytime.

New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge. only Pay Online.

Pay By Mail

For the price of a stamp, you can mail your payment in the handy return envelope that comes with your quarterly bill. When you pay your bill by mail, you can help us process your payment accurately and quickly by following these steps:

Don’t staple, tape or attach anything to your bill.

Don’t send cash. Money can be lost or stolen in the mail. Make your check payable to the Regional Water Authority. Avoid initials and abbreviations. Instead be sure to write the company’s entire name on the check and note your account number in the memo section of the check.

Include both the payment and bill stub in the return envelope.

Mail payments to:
Regional Water Authority
P.O. Box 981020
Boston, MA 02298-1020

Pay In Person

For a complete list of payment locations for New Haven Area Customers, please follow this link.

Pay by Phone:

Many area banks offer a pay-by-phone option for paying all your bills, including your water bill. Check with your financial institution for pay-by-phone details.

For your convenience, we accept payment using a Visa or MasterCard credit card. To make a payment on your account, please call our customer service department at 203-562-4020 between the hours of 8 a.m. and 6 p.m.

More Self-Service Options

Besides Online Bill Payment, we offer our New Haven Area customers several other online options.

New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge. also have online access to these self-service features: Appt. Scheduling, Enter Meter Reading and Account Info.

* Our IVR (Interactive Voice Response) System is currently available to New Haven Area Customers only.

Need Information Fast?

Need information fast? Customer service handles calls from 8 a.m. to 6 p.m. Monday through Friday. Please call 203-562-4020.