While every employee of the Regional Water Authority is dedicated to serving you, our customer service representatives are the people most familiar with concerns and questions you may have. The customer service department is available to answer your call from 8 a.m. to 6 p.m. Monday through Friday. To reach our customer service representatives, call 203-562-4020 or email firstname.lastname@example.org.
We offer our customers several convenient online options.
- To check your account balance or request a duplicate bill, you will need your account number and your four-digit personal identification number (PIN). The first time you use these options, your PIN will be the last four digits of your nine-digit account number. You will be prompted to change your PIN to something you can more easily remember. You can also provide a meter reading or schedule a meter change using this link.
- In order to access EZ-Pay to make a one-time payment online, you will need a copy of the bill for the account you wish to pay. You will be asked to enter the account number and the five-digit zip-code as it appears on the bill. If you choose to pay online through EZ-Pay, your payment may take two business days to process. Please call our office at 203-562-4020 if you have concerns about your account.
- To sign up for paperless billing, click here. With e-billing, you can view your bills securely on-line. When you enroll, you have the option to set up notifications to your e-mail inbox to let you know when your bill is ready. You can receive and pay your e-bills anywhere you have access to the internet.
Waterlines is our quarterly consumer newsletter. It will arrive with your water bill every quarter and will also be posted here.
Waterlines (Spring 2017)
Stopping leaks, protecting your drinking water, discovering nature's wonderland
Waterlines (Winter 2016-2017)
Wise water use, frozen pipe protection, help paying your water bill
Thank you for taking the time to tell us how we're doing!