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Customers

While every employee of the Regional Water Authority is dedicated to serving you, our customer service representatives are the people most familiar with concerns and questions you may have. The customer service department is available to answer your call from 8 a.m. to 6 p.m. Monday through Friday. To reach our customer service representatives, call 203-562-4020 or email ask.billing@rwater.com.

You may also come to our headquarters on Sargent Drive between 8 a.m. and 5 p.m. to pay your bill  or to speak with a customer service representative about your concerns or questions.

A Note to Our Customers About Snow and Ice This Winter: Getting an actual meter reading in the midst of any winter can be a challenge.  However, with the winter we’re had this year, the challenges have more than doubled with the depth of the snow measured in feet and melting and refreezing which creates ice.

These conditions have affected the Regional Water Authority’s ability to read many of our customers’ meters. If the Authority’s meter readers were not able to access your meter, you will be sent an estimated bill. The estimate is based on past water consumption during the same period the previous year. You may choose to pay the estimated bill or you can call us with the actual reading from your meter, assuming you have access to it.

The Regional Water Authority will get an actual read during the next scheduled billing period. If you have paid the amount due on the estimated bill, we will adjust the following bill with a credit or charge, depending on whether the actual usage was higher or lower than the estimate on your previous bill.

Safety is one of the Regional Water Authority’s values. Our meter readers’ safety was at stake during a winter like this year’s.  The meter readers will try to get an actual reading from your meter, but in cases where their safety is at stake, the Authority will estimate the bill.

Our customer service representatives are happy to assist you. Call 203-562-4020 between 8:00 a.m. and 6:00 p.m., Monday through Friday. Meter readings can be submitted through our website (www.rwater.com) or by phone by calling the number above and listening to the prompts. 

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