South Central Connecticut Regional Water Authority: Privacy Statement

Personal Information is Secure and Private
What Information is Gathered?
Profiling, Tracking and “Cookies”
Use of Our Website by Individuals Under the Age of 18
Interacting via E-mail with the Authority

Personal Information is Secure and Private

Security involves making sure that any sensitive information such as credit card or Regional Water Authority (RWA) account information that you may provide is transmitted in a safe and secure manner.

Privacy refers to information we gather about you, and the use we make of it. Protecting your privacy and security when visiting our website is important to the Regional Water Authority. The Regional Water Authority only uses the information you provide us to process the inquiries and transactions that you have initiated and to perform our normal business operations related to those inquiries and transactions.

For privacy and security reasons, we do not keep any information about our customers tied to the Web. Checking and credit card account information is stored in an off-line, secure system for use in customer service and banking authorization. When you pay your bill on-line, we employ industry standards and security controls to prevent anyone from breaking into the system and gaining access to your checking or credit card information.

What Information is Gathered?

The only information the Authority collects is the information provided explicitly by you, the visitor. Generally, this involves filling out forms so you can request additional information or pay your water bill. Information we collect includes:

We do not trade, sell or provide your information to other companies other than your bank or credit card company.

Profiling, Tracking and “Cookies”

A cookie is a small file sent to your computer by a website. This file is saved onto your computer’s hard disk by your web browser. Cookies allow websites to "remember" users across pages of a site and across multiple visits to a site. The rwater.com website uses cookies to assist in processing transactions requested by visitors.

Your Internet browser software controls how your computer handles cookies. Typically, your browser will allow you to accept all, warn before accepting, or reject all cookies. Please consult your browser software documentation to determine what options are available to you and how to properly configure your browser software to accept or reject cookies.

Use of Our Website by Individuals Under the Age of 18

The Regional Water Authority strongly encourages parents and guardians to be actively aware of how their children and other minors in their household use the Internet. Our site is designed for use by persons of all ages. However, no information should be submitted to or posted on the Regional Water Authority website by visitors under the age of 18 without the knowledge and consent of their parents or guardians. Furthermore, we urge parents and guardians to instruct their children never to give out personal information such as names, telephone numbers or addresses while on-line.

Interacting via E-mail with the Authority

We read and respond to all e-mail messages. We save messages that might merit a customer call back.

We only keep e-mail addresses on file for our customer service records. We do not sell, trade or provide e-mail addresses to other companies.

You may also contact us via e-mail (please include your name and mailing address in the message) at ask.info@rwater.com