YOUR ONE-CALL RESCUE:
Fast reliable help is one call away with the RWA!

The Regional Water Authority offers two Service Line Protection Programs. One program is for the water line (PipeSafe) and the other is for the sewer line (PipeSafe Plus). Both are low cost emergency protection plans that will give you quick, hassle-free assistance. If a line leaks, breaks or gets blocked, we will coordinate all phases of the repair. With the RWA, fast reliable help is one call away.

Note: PipeSafe and PipeSafe Plus are currently only available to New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge..

Ansonia/Valley Office (Former BUI) Customers Ansonia/Valley Office Area Towns (Former BUI Customers):
Ansonia, Derby, and Seymour. will receive notification when these services become available in their area.

Did You Know...

As a homeowner, you are responsible for the maintenance and repair of the water and sewer lines which are located on your property. The lines connect to the RWA owned water main and the municipal-owned sewer main, which are both located in the street (see diagram at right).

Over time, unpreventable conditions such as strangling tree roots, uneven ground settling, the age of the pipe or even general wear and tear—can cause water lines to break and sewer lines to become obstructed.

Our water line (PipeSafe) and sewer line (PipeSafe Plus) programs are low cost emergency protection plans that protect homeowners from unexpected repairs to either service line. In urgent situations, service is what counts. With the Regional Water Authority, you gain peace of mind, if something goes wrong with either your water or sewer lines, you’re protected.

Sewer line protection service is not available to homeowners with septic systems.

How to Subscribe

To subscribe to either program, please call the Regional Water Authority at 562-4020.

Learn More About Each Plan

PipeSafe Water Line Protection

PipeSafe Plus Sewer Line Protection