PipeSafe^SMWater Line Protection: Your-One Call Rescue

The PipeSafe Water Line Protection Service Plan provides for the repair or replacement (up to $5,000 annually) of your leaking underground water service pipe that is 1 1/2 inch diameter or smaller and that runs between the curb stop and the water meter when the water meter is inside the dwelling structure, or the curb stop and the foundation wall in the case of meter vaults. The service plan also protects the curb valve, curb box, curb box cover, meter vault box, meter vault covers, meter vault frost covers, the valve immediately before the water meter for standard in-residence meters, and valves immediately before and after the meter for meter vault meters.

To clarify who owns which pipes, valves and equipment that supply water, please follow this link.

Note: PipeSafe and PipeSafe Plus are currently only available to  New Haven Area Customers New Haven Office Area Towns: Bethany, Branford, Cheshire, East Haven, Hamden, Milford, New Haven, North Branford, North Haven, Orange, West Haven, Woodbridge..

Ansonia/Valley Office (Former BUI) Customers Ansonia/Valley Office Area Towns (Former BUI Customers):
Ansonia, Derby, and Seymour. will receive notification when these services become available in their area.

The Benefits

Prompt, guaranteed one-call service. Emergency response, 24-hours a day, 7 days a week.

• A single phone call to coordinate all phases of the repair
• Guaranteed expert repair
• Parts, labor and materials included up to $5,000*
• Loaming and lawn reseeding, driveway repaving and sidewalk restoration in area of repair

*Important: Please review all the Terms and Conditions for PipeSafe Water Line Protection using the link below.

Terms and Conditions

PipeSafe Water Line Protection Terms And Conditions (PDF Download)

How to Subscribe

To subscribe to PipeSafe Water Line Protection, please call the Regional Water Authority at 562-4020.

Testimonials

“Without PipeSafe we could have had serious water damage and a very large debt!”
E Murray, Branford

“PipeSafe is a life saver…It is worth every penny it costs.”
A. Greco, Orange

“They came as soon as I called.  I can depend on them.”
M. Hargrove, New Haven

“I could not have afforded the repairs otherwise. You never know what is going to happen.”
S. Fournier, Cheshire

“Saved us money…If 60 bucks saved you thousands of dollars wouldn’t you call that a good deal?”
M. Bonenberger, Hamden