How Do We Provide High-Quality Water?

We draw most of the water from a series of reservoirs. We also pump water from well fields. Before water ever reaches your tap, it goes through a multi-step process:

Protect: Our source water protection program focuses on watershed management and aquifer protection to maintain the quality of our drinking water sources.

Treatment: Ground water is naturally filtered underground. Reservoir water is treated at our filtration plants. Both ground and reservoir water are disinfected with chlorine to kill microbes that can cause illness. Fluoride is added to prevent dental cavities and phosphate to minimize corrosion of pipes.

Distribute: Finished water is delivered to customers through a network of pipes, pumping stations and storage tanks. We carefully maintain this extensive distribution system.

Monitor: We conduct thousands of tests a month in our state-certified laboratory. We collect and test samples from numerous locations throughout our distribution system, along with filtration plants as well as lakes and aquifers.

Learn more about topics related to water quality and supply: How Much Water Do We Have?; Water Quality Reports; Delivering Water to Your Home; Water Main Flushing Program; Cross Connections; Source Protection.

Water Conservation

Efficient use of water is important to everyone. In Connecticut, water conservation is an important policy. Conserving water through either technology or various methods and procedures is part of the Authority’s business practice. To learn about the water supply status in our region, please visit How Much Water Do We Have?

Consumers looking for assistance in water conservation can call the Regional Water Authority at (203) 562-4020. Assistance can also be found by visiting http://www.epa.gov/WaterSense to find easy practices to reduce water bills and environmental impacts.