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Water Watch

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New Customer Platform

We're Preparing To Launch Our New Customer Platform

Our online account portal is unavailable as we prepare to introduce our new customer platform on April 2. We invite you to join us in April and register for our all-new customer portal, featuring enhanced self-service and new payment options including popular digital wallets (Apple Pay, Google Pay, PayPal and Venmo). Click the tabs below for information.

March 20

Scheduled Payments Canceled

SCHEDULED PAYMENTS set up via Autopay or our online portal and dated March 20 or after will be canceled. This will help us provide a smooth transition to our expanded payment services. We invite you to schedule payments on our new portal after it goes live.

ACCOUNT PAYMENTS can always be made by mail, your bank’s online bill payment service, or at our New Haven drop box, 90 Sargent Drive.

March 20 to April 1

Cutover ‘Freeze’: Customer Systems Unavailable

CUSTOMER SYSTEMS will be temporarily unavailable, including our online account portal, automated phone system (pay-by-phone) and Water Watch. We will suspend processing of transactions and cease customer alerts and notifications.

PHONE LINES will remain open and RWA personnel will be available to respond to emergencies. However, telephone self-service options will not be available, and our representatives will have limited access to account information.

BILLING by mail and e-Bill will continue according to your preferences.

April 2

Go-Live

OUR NEW CUSTOMER PLATFORM goes live on April 2. We encourage you to set up an account, set up automatic payments, and our new platform’s online account features. You’ll need your April bill to sign up. For more information, click here.