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News and Alerts

Discolored Water Being Reported In Hamden For Immediate Release July 29, 2015

The Regional Water Authority is receiving reports of discolored water from areas in Hamden. Water in your home can become discolored when there is an increased demand for water from the public water system. The discoloration is from naturally occurring sediment in the water mains being stirred up because of the higher flow of water through the mains than usual. Reasons for increased flow can be due to a local fire, flushing or our water system to maintain water quality or due to a high demand for water on a hot day, such as today. read more

Multiple Scam Attempts Over Past Two Weeks For Immediate Release July 29, 2015

NEW HAVEN, July 29, 2015 - The South Central Connecticut Regional Water Authority (RWA) is asking area residents to be suspicious if someone comes to their door claiming to be from the water company and wanting to enter their home. The Regional Water Authority makes appointments with residents if the company needs to enter a home. read more

Telephone Scam Targeting Laundromats For Immediate Release July 23, 2015

NEW HAVEN, July 23, 2015 - The South Central Connecticut Regional Water Authority (RWA) received two calls on Thursday from owners of laundromats who received calls from a person claiming to be with the water company and threatening to shut off their water service unless the customer made an immediate payment at a payment location or Wal-Mart through an express payment to “waterdept/net.stend.” These telephone scammers take advantage of the confusion generated by surprise and use pressure tactics. read more

Consumer Alert: Always Ask for an ID For Immediate Release July 17, 2015

NEW HAVEN, July 17, 2015 - The South Central Connecticut Regional Water Authority (RWA) issued a reminder today to consumers to always ask for an employee identification card if someone comes to their door claiming to be from the water company. This reminder is a result of two incidents where a man or men posed as water company employees to attempt to gain access to homes in West Haven on Wednesday, July 15 and Friday, July 17. The men claimed that the residents had leaks and that they needed to come into the home to check the faucets. The residents did not let the men into their homes. read more

Six Tips to Avoid Cold Weather Damage to Water Pipes For Immediate Release January 6, 2015

With cold weather predicted in Connecticut during the next few days, the Regional Water Authority has issued a consumer alert to help protect home plumbing from freezing and bursting. read more

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