Call 203-562-4020 24/7 for emergencies.
For emergencies, please call203-562-4020

News and Alerts

Be Sure Before You Open Your Door For Immediate Release July 8, 2016

NEW HAVEN, July 8, 2016 - The South Central Connecticut Regional Water Authority (RWA) is asking area residents to be suspicious if someone comes to their door claiming to be from the water company and wanting to enter their home. The Regional Water Authority makes appointments with residents if the company needs to enter a home.

Meter readers still walk from house to house, but they generally do not need to enter a home to get a meter reading. They use a device to take a meter reading from a port on the outside of the home.

All Regional Water Authority personnel carry an employee photo identification card and wear clothing and/or a vest with the Regional Water Authority logo. If the person at your door doesn’t show you an employee identification card and give you time to examine it, do not let them in your home. The customer should also look for a company car or truck with the Regional Water Authority logo parked nearby.

If a customer has doubts about someone showing up at their home, they should immediately call the Authority’s Customer Service Department at 203-562-4020 or the local police department.

You are leaving the RWA website and will proceed to Vermont Systems, Inc. and Plug ‘n Pay secure websites for your transaction. These websites’ privacy policies and terms of use govern the use of their respective sites.

You are leaving the RWA website and will proceed to Kubra’s secure website for your transaction. Kubra’s terms-of-use ( which includes their privacy-policy ( apply to all transactions conducted and can be accessed by clicking on the appropriate hyperlink.