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Working with RWA

The South Central Connecticut Regional Water Authority (RWA) is seeking career minded people committed to exceeding the expectations of our customers, internal and external, and who can contribute to and excel in a team environment. The RWA looks for people who are talented and share our values:

Service: We provide prompt, courteous service to both our customers and our coworkers. We continually strive to make the customer experience better for all.
Teamwork: We build on each other’s strengths. Through efficiency and innovation, we work together, operating as a team, in a spirit of mutual trust and openness, to achieve success.
Accountability: We are responsible for our actions. We are honest and ethical. Integrity is at the heart of everything we do.
Respect: We treat with respect everyone with whom we come in contact while doing our jobs. We promote diversity and embrace individuality.
Safety: We are a safe workforce. Safety is owned by each and every employee. We all benefit when safety is part of our daily lives.

We invite you to consider open positions at the RWA. The Authority provides high quality water and services to almost 430,000 people in the greater New Haven area.

At the RWA, your total compensation is comprised of a base wage and additional benefits that add significant value to your compensation package.

Following is a representative list of benefits. 

Submitting A Resume

The Authority accepts resumes for current employment openings only.

If you find an open position for which you would like to apply, please submit your resume via e-mail by clicking on the ‘Apply Now’ link in each position description.

You may also submit a resume via postal mail by sending it to the Attention of Employee Relations, Learning and Growth at Regional Water Authority, 90 Sargent Drive, New Haven, CT, 06511, or via fax at (203) 772-1406.

Job Openings

Water Treatment Operator Apply Now

The Regional Water Authority is looking for an experienced Water Treatment Operator. The successful candidate will perform the duties required for the safe and efficient operation and maintenance of treatment facilities as assigned by the Team Lead. Examples of duties include (but not limited to): preventive and corrective maintenance to plant equipment, mixing of chemical solutions, lab analysis, operation of automated control systems, and general plant cleaning.

Applicant must be able to speak, read and write English, possess excellent mathematical and computer skills and be in good physical condition; must be mechanically inclined and will be required to take qualifying tests.  Applicant must have a CTDPH Class IV WTP Operators Certificate or a Class IV Operator in Training Certificate, and must have a valid Connecticut driver's license; experience with DAF a plus.   Applicant must be able to wear a respirator.  This is a bargaining unit position.

We are seeking candidates that reflect our STARS Values:  Service, Teamwork, Accountability, Respect and Safety.

To apply for this position, please send resume and cover letter, including salary requirements, by February 28, 2019 to:

REGIONAL WATER AUTHORITY
90 Sargent Drive
New Haven, CT 06511
Attn:  Employee Relations
hr@rwater.com

AA/EO Employer
M/F/H/V

Contracts Administrator Apply Now

The Regional Water Authority is seeking a Contracts Administrator in our Service Delivery Division. This position is responsible for administering all activities relating to water services and main extensions, insuring prompt and accurate processing of inquires through other areas of the RWA.

The successful candidate will:  respond to all internal and external customer requests for information pertaining to water services and main extensions, from initial customer contact to installation of the facilities; prepare contracts and process all documents associated with water services and main extension inquiries (may include advance payment, deferred short, or proportionate share contracts, large service contracts, right of way easements, low-pressure and high-pressure agreements); collect revenue or costs for all small and large services, main extension contracts, hydrant contracts and proportionate share contracts; prepare an accounting of revenues, refunds and liabilities relating to main extensions and service connections; balance monthly accounts for deferred short and paid-for main extensions; prepare monthly reports for hydrants, services and main extensions; prepare summary sheet for cashier on main extension payments, large serve payments, small services, meter yokes, vaults and coppersetters; manage the Residential Booster Pump Program; prepare promissory note and installation agreement; coordinate installation with pump contractor and initiate billing; coordinate demolition of services; insure property owner has met State and RWA regulations; prepare demo letters for municipal officials and demolition contractors; provide cross-coverage of positions with department as assigned by supervisor; and other duties necessary to accomplish the strategic initiatives, mission, vision and values of our organization.

Key competencies for this position include:  two years in a water utility dealing with issues of a technical nature, experience with contract administration in a business environment, or equivalent experience in a related field; ability to work effectively with a variety of internal and external customers; and excellent computer, written and verbal communication skills.  A high school diploma or its equivalent is required.

We are seeking candidates that reflect our STARS Values:  Service, Teamwork, Accountability, Respect and Safety.

Applicants should send a letter of application and resume, along with salary requirements, by January 20, 2019 to:

Employee Relations, Learning and Growth
REGIONAL WATER AUTHORITY
90 Sargent Drive
New Haven, CT 06511

hr@rwater.com

AA/EO Employer
M/F/H/v

Part Time Seasonal Recreation Staff Apply Now

The Regional Water Authority is seeking part time seasonal staff for its Recreation Program.

Candidates must be available to work 2-4 days per week, based on need, starting in April and continue through the middle of October.  Weekend shifts and holidays are required. Duties include staffing a reservoir during fishing season, boat rentals, permit sales, recreation area trail maintenance and driving and staffing a portable water fountain to events. Outdoor recreation, boating knowledge and customer service experience preferred. Candidate must have a valid CT driver’s license with a clean driving record and be able to lift 65 pounds. Mechanical and handyman skills are a plus. 

To apply, qualified applicants should send a letter of application with resume, no later than February 15th, 2019 to:

Employee Relations
REGIONAL WATER AUTHORITY
90 Sargent Drive
New Haven, CT  06511
hr@rwater.com

AA/EO Employer
M /F/ H/V

Executive Assistant Apply Now

The Regional Water Authority is seeking an Executive Assistant to manage, coordinate and carry out a variety of administrative functions for designated Senior Management.  This position plays an integral role in assuring efficient, high-caliber customer service.  Position requires initiative and flexibility, experience in an executive office, and the ability to manage multiple, complex tasks with tact, discretion and confidentiality.

The successful candidate will:

  • Provide administrative support to designated Management, including but not limited to, Executive VP, VP of Finance and Director of Finance.
  • Serve as a primary backup to support the President’s office.
  • Help key executives make decisions by advising them of historical precedents and serve as liaison between them and the executive.
  • Represent the executive in a professional and congenial manner in person, in telephone conversations and in written correspondence.
  • Support strategic planning or project groups as needed.
  • Perform clerical and administrative duties including payroll coordination, budget tracking and reporting, ordering supplies, expense reports, invoice coordination and other miscellaneous duties.
  • Draft agendas for meetings, distribute meeting information, attend meetings as necessary, take meeting notes, draft meeting minutes and record and follow up on action items.
  • Summarize and edit the monthly Board Report information for Field Service, Technology, Contracts, PipeSafe and Customer Service departments based on materials submitted by Executive VP, VP, departments and staff; coordinate materials for the monthly Authority meetings and Board package.
  • Compose correspondence requiring knowledge of Executive and Manager’s views, philosophy, and some understanding of technical matters; proof read documents and edit as required.
  • Summarize the content of incoming materials, specially gathered information or meeting information to assist Senior Management; coordinate the new information with background office sources; draw attention to important parts or conflict.
  • Proof read correspondence for Management approval and alert writers to any conflict with the file or departure from policies; give advice to resolve the problem.
  • Serve as Recording Secretary for the Information Technology Executive Steering Committee and Cyber Security monthly meetings.
  • Perform administrative functions based on understanding of RWA policy.
  • Process monthly credit card bills and invoices for various departments.
  • Assist in the process for both the budget and rate applications, which includes, but is not limited to, ordering supplies, formatting, proof reading and heavy editing to both documents; coordinate the processing of the final documents for Board review.
  • Perform other administrative duties required to accomplish the mission, vision and values of the organization.

 Key competencies for this position include:  the ability to prioritize and work independently with minimal supervision; the ability to manage multiple tasks and work effectively under tight deadlines; in-depth knowledge of Microsoft Office, including calendaring; strong understanding of higher organizational structure and administrative operations and strong interpersonal and communication skills.  Candidate must be a team player, have a positive attitude, the ability to handle confidential information and be able to deal effectively and diplomatically with multiple constituencies. An Associate’s degree in Liberal Arts, Business or other appropriate discipline, plus three to five years of relevant administrative experience; or a combination of education and experience with comparable skills and knowledge, is required.

The RWA is seeking candidates that reflect our STARS Values:  Service, Teamwork, Accountability, Respect and Safety.

To apply, send a letter of application and resume, including salary requirements no later than February 15, 2019 to:

Employee Relations
Regional Water Authority
90 Sargent Drive
New Haven, CT 06511

email: hr@rwater.com

 

AA/EO Employer
M/F/H/V

Business Development Manager Apply Now

The Regional Water Authority is seeking a Business Development Manager.  The Business Development Manager uses an entrepreneurial/entrepreneurial mindset, technical knowledge, and business principals to create new business programs and return value to the Authority.

The scope of prospective new programs includes existing non-core business units and innovative new water, environment-related, renewable energy and agriculture initiatives and opportunities in existing and new markets. In addition to identifying opportunities, the position creates cross-functional processes, develops justifiable new business plans and obtains the Authority’s management team approval for pursuing opportunities. The Business Development Manager will also be responsible for performing financial, as well as market data analysis, to vet potential ventures.

The successful candidate will: identify and cultivate new business programs within existing business units, as well as new areas in existing and new markets; productively use professional curiosity to connect diverse knowledge and create measurable economic value; prioritize new market opportunities and customer requirements in existing serviced and new markets; research competitive factors and alternative solutions to customer needs and requirements; assess alternative solutions and recommend best in class approach; develop business strategy and create business plans describing market challenge, differentiated solutions, go-to market plan and required pro-forma financial statements and information; demonstrate leadership skills required to recruit, assemble and create value with internal and external cross-functional teams; build business relationships with partners, suppliers and related stakeholders; rapidly comprehend technology and add value to water treatment industry, environment-related, renewable energy and agricultural market opportunities; identify opportunities and dismiss non-productive, non-value creating initiatives; identify the relational and business requirements to maintain effective communication and business relationships with key partners; recommend actions by analyzing and interpreting data and making comparative analyses; and other duties as assigned.

The preferred candidate will possess the following minimum competencies: strong written and verbal communication skills with the ability to describe technical considerations in economic terms; the ability to define business strategy, create formal business plans and formulate proforma financial statements; strong financial analysis skills, including creating forecasts and models; the ability to meet deadlines while managing competing priorities and heavy workloads; be comfortable dealing with senior leaders and executives; professional demeanor to provide consultative guidance to management and staff at all levels; demonstrate strong and highly effective interpersonal skills and be able to build and maintain long-term relationships and networks.  Five to ten years of experience and a B.S. in Finance, Entrepreneurship or related area, with a minor in Engineering or Technical field is required.  MBA is preferred.

The RWA is seeking candidates that reflect our STARS Values:  Service, Teamwork, Accountability, Respect and Safety.

To apply, send a letter of application and resume, including salary requirements no later than February 28, 2019 to: 

Employee Relations
Regional Water Authority
90 Sargent Drive
New Haven, CT 06511

e-mail: mgaratoni@rwater.com

AA/EO Employer
M/F/H/V

Facilities Services Team Lead Apply Now

The Regional Water Authority (RWA) is seeking a Facilities Services Team Lead. This person is responsible for the coordination and organization of activities related to the overall operation and maintenance of the organization’s buildings, building support systems and related internal office services. Facilities encompass supply, treatment, distribution, storage and administrative operations.

The successful candidate will supervise the overall operation and maintenance of all organization buildings and building support systems, including electrical power distribution, lighting, heating, air conditioning, ventilation, fire control and suppression systems, roof management, utilities, housekeeping, fencing, parking, waste management, signage, domestic plumbing, and other miscellaneous facility management services; provide support in the area of facilities planning, design, construction, alteration, maintenance and repair; under the supervision of the Director of Distribution and Field Operations, supervise the Utility Technician assigned to our headquarters building at 90 Sargent Drive; plan and coordinate the activities of outsourced service contractors and their staff; regularly interact with contractors and their employees in the performance and inspection of contractual services including custodial services, flooring, indoor plants, elevators, alarm systems, insect and rodent extermination and prevention, and cafeteria and vending functions; coordinate activities with other departments/divisions on facilities-related projects; supervise the operation of a one-call clearinghouse for facilities service requests associated with buildings under their control; maintain a variety of work history and other files; provide reports as required; coordinate maintenance programs, tasks, contracts, specifications, history and databases for associated building maintenance; establish and ensure safe work practices pursuant to policy and regulations; provide assistance in the development and administration of contracts and specifications for a wide variety of outsourced projects and services; serve on cross-sectional RWA committees as deemed appropriate; respond to call-outs for resolution of problems and emergencies; perform duties and accomplish other tasks as assigned by the Director of Distribution and Field Operations; other duties as necessary to accomplish the mission, vision and values of the RWA.

The preferred candidate will possess the following minimum competencies:  5 years of progressive experience in the overall operation and maintenance of water supply, treatment and distribution facilities; considerable technical, communication, interpersonal and organizational skills; the ability to multi-task and prioritize; the ability to plan, organize, schedule, assign and review maintenance work and projects; strong knowledge of methods, materials, and equipment used in the maintenance of commercial buildings and building systems; 2 years of experience in the operation, maintenance and administration of computerized asset management systems; and the ability to collaborate and be a team player.  A Bachelor’s degree in an appropriate field or equivalent experience; Certified Professional Maintenance Manager (CPMM), Project Management Professional (PMP) is preferred.

The RWA is seeking candidates that reflect our STARS Values:  Service, Teamwork, Accountability, Respect and Safety.

To apply, send a letter of application and resume, including salary requirements no later than February 28, 2019 to:

Employee Relations
Regional Water Authority
90 Sargent Drive
New Haven, CT 06511

e-mail: mgaratoni@rwater.com

AA/EO Employer
M/F/H/V

 

Water Treatment Team Lead Apply Now

The Regional Water Authority, winner of the Platinum Award for Utility Excellence, is seeking a certified CT Class IV Water Treatment Operator as Water Treatment Team Lead to supervise the operation and maintenance of assigned water treatment plants to maintain water quality standards in accordance with regulations and RWA policies.

The successful candidate will:  supervise Water Treatment Operators; provide daily operation of assigned water treatment facilities; schedule various maintenance activities at each facility using computerized maintenance programs; perform laboratory testing to assure compliance with standards and routine process control; compile data on plant operation; coordinate plant activities and operations to meet the needs of the distribution system demand; review all system operating processes and associated equipment; perform adjustments as required; respond to alarms and malfunctions, take corrective action, as required (availability is required 24 hours per day when on-call, including weekends and holidays); implement and monitor safety programs, ensuring that employees utilize all OSHA and RWA safety and health rules and develop and update job safety analysis related to water treatment; provide daily verbal or written updates to the Chief Water Treatment Operator on the operation and maintenance of assigned water treatment facilities; and other duties necessary to accomplish the mission, vision and values of the organization.

Key competencies for this position include:  high school diploma or equivalent; must have a CTDPH Class IV Water Treatment OIT Certification at a minimum; excellent written and verbal communication skills; the ability to problem solve in a team setting; experience with DAF a plus.  Applicants must live within 30 minutes of New Haven to have the ability to respond to emergency calls.

We are seeking candidates that reflect our STARS Values:  Service, Teamwork, Accountability, Respect and Safety.

Applicants should send a letter of application and resume, along with salary requirements by April 5, 2019 to:

Employee Relations, Learning and Growth
REGIONAL WATER AUTHORITY
90 Sargent Drive
New Haven, CT 06511

hr@rwater.com

AA/EO Employer
M/F/H/v

SAP Business Analyst Apply Now

The Regional Water Authority is seeking an SAP Business Analyst.  This position is involved in the design and implementation of configurable technology-enabled business solutions.  The incumbent translates end-user system requirements into system design and solutions, effectively collaborating with business partners, sponsors, executives, users and technical resources.

The successful candidate will: define business and system strategies; develop system requirements; design, prototype, test, and assist with training, and support procedures and implementations; participate in the business process development and configuration in relevant SAP modules and provide operational support by resolving system issues and implementing approved enhancements; work closely with the business, colleagues and other stakeholders to identify requirements and seek opportunities that will improve business processes and support critical business strategies; recommend and implement “best practices” solutions, monitoring and managing user requests; serve as a resource to the technical teams and BASIS Administrators in designing, configuring and implementing a SAP system which supports the company’s business and operational needs; analyze and evaluate business requirements of varying complexity; maintain strong working knowledge of SAP technical concepts; collaborate with user areas regarding the design of systems and/or business analysis design concepts; demonstrate proficiency in the applied use of systems and process analysis tools; maintain an understanding of integration among core SAP modules and of all parameters affecting and interfacing with the SAP system; facilitate interactive design and functional specification sessions; provide detailed system design specifications; perform configuration changes and/or prepare design specifications; support reporting requirements in conjunction with user areas; participate in the design and development of the Master Data Management strategy; establish processes to ensure accurate and timely flow of information related to the processing of Master Data; provide instruction and guidance to others on use of Master Data records and files; coordinate testing of changes to systems, including the development and maintenance of test cases and test result management; coordinate business sign-off for changes and authorize SAP changes to production.

Key competencies for the position include: experience in SAP modules, including business analysis, requirements definition and translating them into building SAP systems supported solutions in ECC and CRM environments; configuration experience in SAP; experience in a business functional role; experience developing clear and complete functional specifications and test plans; ability to diagnose problems and develop and implement change requirements; effectively understand relevant processes so they can be modeled in internal systems; ability to translate business processes and requirements into system enhancements; analyze processes for possible future systems improvement and suggest alternative solutions; ability to act independently and under general direction to define, implement and document system changes in support of business process solutions; strong interpersonal skills, including teamwork, facilitation and negotiation; strong knowledge of the business and its strategies; excellent written and verbal communication skills and the ability to multi-task; and the ability to work with all levels of the organization.  A Bachelor’s degree in business or computer related field or equivalent experience is required.  SAP certification in module of subject matter expertise is a plus.

The RWA is seeking candidates that reflect our STARS Values:  Service, Teamwork, Accountability, Respect and Safety.

To apply, send a letter of application and resume, including salary requirements no later than March 26, 2019 to:

Employee Relations
Regional Water Authority
90 Sargent Drive
New Haven, CT 06511

e-mail: mgaratoni@rwater.com

AA/EO Employer
M/F/H/V

Executive Assistant Apply Now

The Regional Water Authority is seeking an Executive Assistant to provide administrative support to the Vice President of Asset Management (VPAM) and the departments of the Asset Management Division (AMD) by coordinating office services in all aspects of clerical and administrative duties.  To be successful in this position, the Executive Assistant must be results oriented and have the demonstrated ability to effectively prioritize workflow.

 The successful candidate will:

  • Coordinate and manage schedules and meetings, including meeting minutes, travel arrangements and welcoming visitors
  • Prepare complex correspondence such as Excel spreadsheets, Word documents, Powerpoint presentations and screen phone calls
  • Assist with the preparation of high level correspondence for the members of the Leadership Team and Boards
  • Assist in Freedom of Information requests and response management
  • Perform basic bookkeeping and approve VPAM’s weekly payroll in the absence of the VPAM
  • Monitor the ask.info mailbox including opening, acknowledging and forwarding messages to appropriate staff
  • Manage the special permits process including processing requests and issuing permits or denials
  • Compile monthly reports to create monthly Board report
  • Process registrations for courses and webinars, license renewals, and book and subscription orders
  • Collect, review and submit Ethics forms
  • Coordinate working schedules for the VPAM’s direct reports and compile vacation carryovers for Divisional staff
  • Perform data entry and provide mailing assistance to Natural Resources Analyst for Deer Hunt program and assist Forester with mailings in preparation for firewood permit season
  • Submit Facilities maintenance requests through the EAM system
  • Other duties as necessary to accomplish the mission, vision and values of the RWA

Key competencies for this position include: four years of relevant work experience; advanced skills in Microsoft Word, Excel, PowerPoint, Outlook and Dayforce; excellent written and verbal communication skills and the ability to work well with others across all departments and levels of the organization; advanced skills in typing, filing, organizing, planning and time management; knowledge of the EAM Work Request system and Purchasing Requisition software.  An Associate’s degree or graduation from an administrative or secretarial sciences degree program is required.  College-level business oriented courses are desirable.

The RWA is seeking candidates that reflect our STARS Values:  Service, Teamwork, Accountability, Respect and Safety.

To apply, send a letter of application and resume, including salary requirements no later than April 5, 2019 to:

Employee Relations
Regional Water Authority
90 Sargent Drive
New Haven, CT 06511

email: mgaratoni@rwater.com

AA/EO Employer
M/F/H/V

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