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Strategic Plan

The RWA Strategic Plan, adopted by the Authority Board in 2020, serves as a road map for achieving our vision to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations.

Four foundational perspectives serve as key drivers in accomplishing the goals and objectives of the plan that is designed to be a living document. They include:

Put the customer first: Prioritize positive customer outcomes; start and end with the customer in mind.

Enable our workforce to support a strong future: Mentor, develop and empower employees to promote organizational growth and exceed our stakeholders' expectations.

Effectively manage and maintain our core business: Make innovation and continuous improvement integral to all aspects of our operations.

Exercise fiscal accountability throughout the organization: Drive shared ownership of financial outcomes.

The RWA Strategic Plan, adopted by the Authority Board in 2020, serves as a road map for achieving our vision to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations.

Four foundational perspectives serve as key drivers in accomplishing the goals and objectives of the plan that is designed to be a living document. They include:

Put the customer first: Prioritize positive customer outcomes; start and end with the customer in mind.

Enable our workforce to support a strong future: Mentor, develop and empower employees to promote organizational growth and exceed our stakeholders' expectations.

Effectively manage and maintain our core business: Make innovation and continuous improvement integral to all aspects of our operations.

Exercise fiscal accountability throughout the organization: Drive shared ownership of financial outcomes.

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Related Info

Strategic Plan