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COVID-19: Your Tap Water is Safe

The RWA continues to monitor state and national advisories regarding COVID-19. Protecting public health is our number one priority. We have updated our emergency operations plans to provide uninterrupted drinking water and service to our customers and communities. Your tap water is safe from COVID-19. The safeguards we have always taken to protect water quality are effective to keep it safe from viruses, including COVID-19. If you are preparing to reopen a business where there’s been little to no water use, we recommend you follow the Connecticut Department of Public Health’s return to service guidance. This precaution is necessary because prolonged stagnation of water in building pipes can impair water quality. Read more about the RWA's ongoing response to COVID-19 on this page.


Please Reduce Your Water Use

With below average precipitation and an unprecedented 60 percent increase in water demand, the RWA is asking customers to reduce their nonessential water use by 10%. While the RWA’s reservoirs are plentiful, the near-record water demands throughout our service area can put strains on the company’s water treatment and supply systems. As a result of the high demand, customers may experience temporarily discolored water. By reducing nonessential water use, it will help normalize water flows throughout the region. To use water more efficiently, click here.


Explore our Products & Services


Our PipeSafe Programs provide peace of mind from unexpected repair costs associated with leaks, breaks and blockages with water, sewer/septic lines on your property and in-home plumbing. Explore More service-arrow


Nature’s wonderland is waiting to be discovered on RWA watershed lands. You can jog, hike, bike, cross-country ski, and stream and lake fish. All it takes is an affordable Recreation Permit. Explore More service-arrow


Protect our water resources with safe and free disposal of your household hazardous waste at HazWaste Central, open from May through the end of October at 90 Sargent Drive in New Haven. Explore More service-arrow