Call 203-562-4020 24/7 for emergencies.
For emergencies, please call203-562-4020

Customer Care

Welcome to the RWA!

We’re here to help you when you need us. Click below to view our “Welcome to the RWA” information booklet to help you with your water needs and service.

English Welcome
Spanish Welcome

While every employee of the Regional Water Authority is dedicated to serving you, our customer service representatives are the people most familiar with concerns and questions you may have. The customer service department is available to answer your call from 8 a.m. to 6 p.m. Monday through Friday. To reach our customer service representatives, call 203-562-4020 or email

We offer our customers several convenient online options. 

Waterlines Header Wo Date Copy




Waterlines is our quarterly consumer newsletter. It will arrive with your water bill every quarter and will also be posted here.

Waterlines (Fall 2018)

Investing in infrastructure, e-Billing, frozen pipe prevention, Tap into nature, educating future leaders

Waterlines (Summer 2018)

Water-wise landscaping, PipeSafe, Residential Water Assistance program, Ask for an ID, HazWaste Central, Braking for Construction

Waterlines (Spring 2018)

e-Billing, wise water use, recreation permits, PipeSafe

Waterlines (Winter 2018)

Your water dollar at work, public safety, Residential Water Assistance program, pay your bill online.

Waterlines (Fall 2017)

The value of water, fall fun outdoors, spotting a fake water worker, backflow prevention at home

Waterlines (Summer 2017)

Using water wisely, a safe place for your waste, going green with your water bill

Waterlines (Spring 2017)

Stopping leaks, protecting your drinking water, discovering nature's wonderland

Waterlines (Winter 2016-2017)

Wise water use, frozen pipe protection, help paying your water bill



Thank you for taking the time to tell us how we're doing!

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