Call 203-562-4020 24/7 for emergencies.
For emergencies, please call203-562-4020

Customer Care

Welcome to the RWA!

We’re here to help you when you need us. Click below to view our “Welcome to the RWA” information booklet to help you with your water needs and service.

English Welcome
Spanish Welcome

While every employee of the Regional Water Authority is dedicated to serving you, our customer service representatives are the people most familiar with concerns and questions you may have. The customer service department is available to answer your call from 8 a.m. to 6 p.m. Monday through Friday. To reach our customer service representatives, call 203-562-4020 or email

We offer our customers several convenient online options. 

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Waterlines is our quarterly consumer newsletter. It will arrive with your water bill every quarter and will also be posted here.

Waterlines (Spring 2019)

Lead management; e-Billing; CodeRED; See Something, Say Something; cleaning water mains

Waterlines (Winter 2019)

Wise water use in the winter, frozen pipe prevention, water main breaks, residential water assistance program, PipeSafe Septic

Waterlines (Fall 2018)

Investing in infrastructure, e-Billing, frozen pipe prevention, Tap into nature, educating future leaders

Waterlines (Summer 2018)

Water-wise landscaping, PipeSafe, Residential Water Assistance program, Ask for an ID, HazWaste Central, Braking for Construction

Waterlines (Spring 2018)

e-Billing, wise water use, recreation permits, PipeSafe

Waterlines (Winter 2018)

Your water dollar at work, public safety, Residential Water Assistance program, pay your bill online.




You are leaving the RWA website and will proceed to Vermont Systems, Inc. and Plug ‘n Pay secure websites for your transaction. These websites’ privacy policies and terms of use govern the use of their respective sites.

You are leaving the RWA website and will proceed to Kubra’s secure website for your transaction. Kubra’s terms-of-use ( which includes their privacy-policy ( apply to all transactions conducted and can be accessed by clicking on the appropriate hyperlink.