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Your water bill is designed to provide the information you need to know about your account and to help you understand the charges on it. Below is an example of a monthly bill, which is now being sent to customers. If you need additional help understanding your bill, please contact us at 203-562-4020 or firstname.lastname@example.org.
Monthly Bill Example
Your water bill is made up of a service charge and a usage charge. The service charge for the average residential customer represents 34% of the water bill with the usage charge accounting for the remaining 66%.
The service charge covers the fixed costs for bringing water to your home so it's there any time you turn on a faucet. It includes items such as metering, billing, accounting, customer assistance and information.
The usage charge varies depending on how much water you have used in the preceding billing period. If you use less water, your usage charge will be lower. If you use more water, your usage charge will be higher.
If you are enrolled in the PipeSafe Emergency Protection Water and/or Sewer/Septic Repair programs, you will see these charges in the Charges area of your bill.
If you want to dispute a charge on your bill, you should contact our Customer Care team at 203-562-4020 or email email@example.com.
The back of your water bill contains important information about the charges on your bill, a note about employee identification, information on The Watershed Fund and what a residential customer should do if you have a dispute with your bill. The back of the bill also provides information on how to avoid having your water shut off for a past-due balance if someone in your household is seriously ill.