Residential Water Assistance Program

It’s easy to take water for granted. At the RWA, we don’t. We understand the value of providing high-quality water service and what it means to our customers on a daily basis. Unfortunately, some individuals and families are at risk of losing service because they can’t pay their water bill. For disadvantaged customers who need assistance, the RWA’s Residential Water Assistance Program can help. To apply, or for more information on qualification requirements, contact the RWA’s program administrator, the Dollar Energy Fund, toll-free at 1-888-282-6816 or call us at 203-562-4020.

Requirements

  • All applicants must provide verification of income.
  • The account must be residential: either a single home, multi-family home or apartment that has a separate water meter. Tenants living in a single family dwelling (multi-family or apartment that has a separate water meter) must demonstrate that they are responsible for the water bill – even if the bill is in the landlord's name. Commercial and industrial accounts and apartments with shared utilities are not eligible.
  • The bill must be in the applicant's name, and the applicant must currently live at the premises.

Maximum Grant

  • The maximum grant amount an applicant may receive is $175.
  • Applicants can only receive one grant every 12 months.

Income Guidelines

The total gross household income must be at or below 175 percent of the 2019 Federal Poverty Income Guidelines as shown in the chart below.

Household Size 175% Monthly 175% Yearly
1
$1,822
$21,858
2
$2,466
$29,593
3
$3,111
$37,328
4
$3,755
$45,063
5
$4,400
$52,798
6
$5,044
$60,533
7
$5,689
$68,268
8
$6,334
$76,003
Each additional add
$645
$7,735

It’s easy to take water for granted. At the RWA, we don’t. We understand the value of providing high-quality water service and what it means to our customers on a daily basis. Unfortunately, some individuals and families are at risk of losing service because they can’t pay their water bill. For disadvantaged customers who need assistance, the RWA’s Residential Water Assistance Program can help. To apply, or for more information on qualification requirements, contact the RWA’s program administrator, the Dollar Energy Fund, toll-free at 1-888-282-6816 or call us at 203-562-4020.

Requirements

  • All applicants must provide verification of income.
  • The account must be residential: either a single home, multi-family home or apartment that has a separate water meter. Tenants living in a single family dwelling (multi-family or apartment that has a separate water meter) must demonstrate that they are responsible for the water bill – even if the bill is in the landlord's name. Commercial and industrial accounts and apartments with shared utilities are not eligible.
  • The bill must be in the applicant's name, and the applicant must currently live at the premises.

Maximum Grant

  • The maximum grant amount an applicant may receive is $175.
  • Applicants can only receive one grant every 12 months.

Income Guidelines

The total gross household income must be at or below 175 percent of the 2019 Federal Poverty Income Guidelines as shown in the chart below.

Household Size 175% Monthly 175% Yearly
1
$1,822
$21,858
2
$2,466
$29,593
3
$3,111
$37,328
4
$3,755
$45,063
5
$4,400
$52,798
6
$5,044
$60,533
7
$5,689
$68,268
8
$6,334
$76,003
Each additional add
$645
$7,735