Residential Water Assistance Program Dollar Energy Fund
It's easy to take water for granted. At the RWA, we understand the value of providing high-quality water service and what it means to our customers on a daily basis. Unfortunately, some individuals and families are at risk of losing service because they can't pay their water bill. For disadvantaged customers who need assistance, the RWA's Residential Water Assistance Program can help. To apply, or for more information on qualification requirements, contact the RWA's program administrator, the Dollar Energy Fund, toll-free at 1-888-282-6816 or 1-800-375-1388 (press 1). Or, call us at 203-562-4020.
Residential Customers
Requirements
All applicants must provide verification of income.
The account must be residential: either a single home, multi-family home or apartment that has a separate water meter. Tenants living in a single family dwelling (multi-family or apartment that has a separate water meter) must demonstrate that they are responsible for the water bill – even if the bill is in the landlord's name. Commercial and industrial accounts and apartments with shared utilities are not eligible.
The bill must be in the applicant's name, and the applicant must currently live at the premises.
Maximum Grant
Grant amounts are determined by gross household income as compared with Connecticut state median income guidelines. Applicants can only receive one grant every 12 months.
$300 for households earning up to 60% of State Median Income.
$225 for households earning 61%-75% of State Median Income.
Income Guidelines
The total gross household annual income must be at or below the 2025-2026 Connecticut Median Income thresholds* as shown in the chart below:
Household Size
60%
75%
1
$47,764
$59,705
2
$62,460
$78,076
3
$77,157
$96,447
4
$91,854
$114,818
5
$106,550
$133,189
6
$121,247
$151,560
* Data as of 2/3/2026. Complete State Median Income (SMI) and Federal Poverty Level tables are available on the CT DSS website.