Monthly Billing FAQs

FAQs

• How will this affect me?

  You currently receive bills from the RWA on a quarterly basis, with each bill covering three months of water use. When the RWA transitions to monthly billing, you will begin to receive bills once a month, with each bill including a single month of water use.

• How does this benefit me?

  A monthly billing schedule has several benefits for RWA customers, including improved consistency to help your monthly budget. Monthly bills will fluctuate less than quarterly bills, especially after periods of heavy use, like during the warm summer months.

  You will also benefit from receiving more frequent and timely information on water usage. This will help you identify opportunities for conservation, and can also help you detect leaks in your plumbing sooner, saving money and the environment.

• Will my bill look different?

  No. The RWA introduced a new bill design in 2021 and we will use that same design for monthly bills. Click here to see an example of that bill and learn how to read it.

• When will monthly billing begin?

  You can expect to receive your first monthly bill in January 2022. The number of days included on that bill will depend on the last time you received your quarterly bill.

• When are monthly bills sent and due?

  Monthly bills will be sent every 30 days. Bills are due and payable upon receipt. Balances over 30 days old are subject to a service charge of 1.5% per month.   Click here to see an example the RWA’s bill design, including where to find the payment due date.

• Will monthly billing cause rates to increase?

  No, it will not. Monthly billing will have no impact on RWA water rates.

• I’m enrolled in autopay through e-Billing, what do I need to prepare my account for monthly billing?

  Nothing, your automatic payments will continue to operate, but it will deduct your payment monthly instead of quarterly.

• Can I receive my bill through email instead of regular mail?

  Yes, you can sign up for e-Billing to receive your RWA bill by email. Enroll in e-Billing today by creating an account through the RWA Connect drop-down menu at the top of this website.

• What if I am late on my bill?

  Balances over 30 days old will be subject to an interest charge or 1.5% per month. If you need assistance paying your RWA bill, consider enrolling in our Residential Water Assistance Program, which provides up to $175 toward RWA water bills. Click here to learn more about this program.

• How can I save time and money on monthly billing?

  Enroll in e-Billing to save money on stamps. You can also set up automatic payments in order to save time each month.

• How should I prepare for monthly billing?

  If you have a past due balance, we recommend trying to pay that balance down before monthly billing. Consider paying in increments. If you need assistance paying your bills, see if you qualify for our Residential Water Assistance Program.

• Who do I contact if I believe there is an issue with my bill?

  If you have question or concerns about your RWA bill, please contact our Customer Care Team. You can reach them between the hours of 8:00 AM and 5:00 PM, Monday through Friday, at 203-562-4020. You can also click here to contact us online.