Consumer Alert: Always Ask for an ID

Jul 17, 2015

NEW HAVEN, July 17, 2015 - The South Central Connecticut Regional Water Authority (RWA) issued a reminder today to consumers to always ask for an employee identification card if someone comes to their door claiming to be from the water company. This reminder is a result of two incidents where a man or men posed as water company employees to attempt to gain access to homes in West Haven on Wednesday, July 15 and Friday, July 17. The men claimed that the residents had leaks and that they needed to come into the home to check the faucets. The residents did not let the men into their homes.

The man in the first incident was described as an older white male with a goatee, wearing a plaid shirt. He flashed an ID but the resident was unable to read it. The resident said this person smelled of cigars and alcohol. There was no vehicle with the Regional Water Authority logo in the area. The description of the man in the second incident was similar to the first. The incidents are being investigated.

 “Customers should be suspicious of anyone who comes to their door claiming to be from the Regional Water Authority requesting to check the pipes, water pressure or valves or get a water sample,” said Regional Water Authority Police Captain Paul M. Schilling. “All Regional Water Authority personnel carry an employee photo identification card and wear clothing with the Regional Water Authority logo.  If the person at your door doesn’t show you an employee identification card or give you time to examine it, do not let them in your home.”  The customer should also see a company car or truck with the Regional Water Authority logo parked outside. It is extremely rare that an RWA employee will come to a home without an appointment, but if they do, the employee will always have a company-issued photo id.

If a customer has doubts, they should immediately call the Authority’s Customer Service Department at 203-562-4020 or the local police department.