News

Hamden, CT - The Regional Water Authority (RWA) is issuing a precautionary boil water advisory for customers in the following streets in Hamden: High Rock Rd, Hill St, Laura Rd, W Shepard Ave, Paradise Ave, Heathridge Rd, Norman Rd, Sterling Pl, Laurel View Ter, Dunbar Hill Rd, and Chauncy Rd.

Earlier today, the RWA discovered a 16” water main break in the High Rock Service area of Hamden near West Shepard Ave. As a result, the RWA has issued a precautionary boil water advisory for the affected streets in Hamden. As soon as it was reported, the RWA responded to the issue and isolated the main break from the rest of the water distribution system. The impacted main has now been isolated and repairs are expected to be completed over the next several hours, after which the main will be back filled, chlorinated and tested for water quality assurance.

As such, the RWA is advising its customers to use boiled tap water or bottled water for drinking and cooking purposes as a safety precaution. This precaution is necessary to protect all impacted customers – especially those with compromised immune systems – from water that may contain disease-causing organisms. Customers on the affected streets should boil all water used for human consumption. This includes drinking, making ice, brushing teeth, washing dishes, and food preparation. To ensure safety, water should be brought to a full, rolling boil for at least one minute. If customers cannot boil their water, they are advised to use bottled water.

Affected customers are being notified by RWA’s Code Red automatic phone notification system. Customers can register for Code Red notifications at https://www.rwater.com/customer-care/register-for-codered The RWA will make a public announcement and utilize the Code Red system when the precautionary boil water advisory is lifted. We are actively monitoring the situation. For more information visit our website: https://www.rwater.com/media/5325/boil-water-fact-sheet_011018.pdf

About the Regional Water Authority
Trusted since 1849, the South Central Connecticut Regional Water Authority (RWA) is a nonprofit water utility and environmental services corporation that makes life better for people by providing high-quality water and services to almost 430,000 people in 15 cities and towns throughout Greater New Haven. As a conscious business, the RWA acts as a responsible steward of the environment by protecting the more than 27,000 acres of watershed land it owns and promoting sustainable practices. Our employees work toward our vision of being an innovative water utility that sustains life, strengthens communities, and protects natural resources for future generations. For more information on the RWA, please visit rwater.com.