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The Regional Water Authority (RWA) is advising residents and businesses in Greater New Haven to protect their plumbing from the cold weather. Frigid air and sub-freezing temperatures can cause water pipes in vulnerable areas of buildings to freeze and burst, resulting in costly damage and expensive repairs.
Water utilities are responsible for water pipes and service lines that connect to your home at the curb, but not pipes located on your property. The most vulnerable areas include those outside of the home, and water supply lines in unheated areas like basements, attics and kitchen cabinets. Help protect your pipes from potential damage by following these steps:
The RWA also advises anyone away from home this week to have a friend, relative or neighbor regularly check their property to ensure the heat is working and the pipes have not frozen.
If water stops running in sinks or other faucets, it may be due to frozen pipes. Anyone concerned that their pipes have frozen should immediately stop water service using their home’s main water shut-off valve. Once homeowners turn their water off, they should contact a licensed plumber to thaw the frozen pipes, assess damage and make any necessary repairs. Never use hot water, a torch or any open flame to thaw a frozen pipe or water meter.