Our water systems – underground, out of sight and out of mind – work 24 hours a day, seven days a week, 365 days a year, to bring reliable, high-quality water to the region. We invest millions of dollars annually in infrastructure improvement projects to upgrade our water systems to provide high-quality drinking water for our customers’ everyday needs and ensure a sufficient water supply for firefighters.
This work is seasonal and typically takes place April through November across our district.
Utility Mapping and Information Request Form
If you are planning to work in the Regional Water Authority's (RWA) Service Area and would like to request available information on RWA infrastructure in the area, please click here to fill out the Utility Mapping and Information Request Form.
Water Main Replacements
Water service interruptions are often required toward the end of the project when replacing water mains. Your water service will need to be transferred over to the new water main. You will be notified in advance of the service interruption in your area. Generally, our crews can complete the transfers within six hours.
Remote Telemetry Unit Project
We're currently working on a system-wide Remote Telemetry Unit (RTU) upgrade for the water distribution system. This project will upgrade our aging supervisory control and data acquisition (SCADA) technology. It will replace obsolete programmable logic controllers, upgrade control cabinets, replace antiquated communication networks and improve human-machine interface (HMI) hardware and software. This project is part of our ongoing effort to be a more sustainable organization through innovation and technology.
The RWA received a Drinking Water State Revolving Fund (DWSRF) Subsidized Loan to help pay for this work. The DWSRF program is administered by the Connecticut Department of Public Health (DPH) with joint funding from the U.S. Environmental Protection Agency and the State of Connecticut. For more information on the DWSRF, please visit the DPH's DWSRF website.
Markings for Paving Projects
The RWA marks its infrastructure in advance of any paving projects conducted by municipal and state government or private contractors. These markings, as well as protective materials that we provide, help to ensure paving projects can be completed without accidental damage to water mains or other RWA infrastructure. To alert the RWA to a paving project so that we may provide markings and protective equipment, please complete this form.
