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Over the past few years, the RWA installed Advanced Metering Infrastructure (AMI), which has significantly improved meter-reading technology by increasing reliability. This new technology allows residential customers to better understand and control water usage through an online portal called Water Watch.
Water Watch offers customers the ability to do exactly as the name states – keep a close eye on your usage by providing the information you need to identify consumption issues, like leaking toilets or pipes.
Water Watch enables you to identify the times where you consume the most water and detect leaks before they cause any damage to your home or leave you with an extremely high water bill.
The portal provides graphs that display consumption usage by the year or down to the hour, with overlays of historical averages, temperatures and precipitation, which is just another way for quickly identifying high usage days.
Yes, through the web portal you can set up notifications to alert you when you exceed your normal level of water use.
When creating your account, enter your RWA account number, the dollar amount on your last bill and you will be on your way to watching your water use. It’s that simple.
All letters and special characters, with the exception of the percent sign (%), can be used in your Water Watch password.
Click on “Can’t sign in?” on the login page and follow the instructions to reset your username or password.
Log into your account and go to Settings, click User Profile and then Notifications. Click on “Add Email” to receive email notifications. Click on “Add Mobile Phone Number” to receive text message notifications. To create a new setting, go to the “Threshold Notifications” section and click on “Add Notification.”
Use the last amount listed in the “Charged” section of your bill. If the bill shows a credit, enter the amount as a negative number (for example: -14.71).
No. Hourly consumption requires that you have an AMI device. Please call us at 203-562-4020 and we will be happy to assist.
Hire a plumber to investigate potential leaks.
This indicates that the AMI device on your meter might be malfunctioning. Call us at 203-562-4020 to schedule an appointment to come and investigate.
Depending on your meter and type of structure, our AMI device can register consumption levels by 1 CF or 5 CFs at a time.
The link in the activation email is for activating your account only, not for accessing Water Watch. After activation, access Water Watch through the RWA's website. Go to RWA Connect and click Water Watch, then click Continue to sign into your account.