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Over the past few years, the RWA installed Advanced Metering Infrastructure (AMI), which has significantly improved meter-reading technology by increasing reliability. This new technology allows residential customers to better understand and control water usage through an online portal called Water Watch.
Water Watch offers customers the ability to do exactly as the name states – keep a close eye on your usage by providing the information you need to identify consumption issues, like leaking toilets or pipes.
Water Watch enables you to identify the times where you consume the most water and detect leaks before they cause any damage to your home or leave you with an extremely high water bill.
The portal provides graphs that display consumption usage by the year or down to the hour, with overlays of historical averages, temperatures and precipitation, which is just another way for quickly identifying high usage days.
You can see usage up to the day we installed an AMI device on your water meter, or up to 3 years back from today, whichever is most recent.
Yes, through the web portal you can set up notifications to alert you when you exceed your normal level of water use.
When creating your account, enter your RWA account number, the dollar amount on your last bill and you will be on your way to watching your water use. It’s that simple.
All letters and special characters, with the exception of the percent sign (%), can be used in your Water Watch password.
Click on “Can’t sign in?” on the login page and follow the instructions to reset your username or password.
Log into your account and go to Settings, click User Profile and then Notifications. Click on “Add Email” to receive email notifications. Click on “Add Mobile Phone Number” to receive text message notifications. To create a new setting, go to the “Threshold Notifications” section and click on “Add Notification.”
Use the last amount listed in the “Charged” section of your bill. If the bill shows a credit, enter the amount as a negative number (for example: -14.71).
No. Hourly consumption requires that you have an AMI device. Please call us at 203-562-4020 and we will be happy to assist.
If you believe you may have a leak, please click this link for tips on how to investigate. Once you have investigated, consider hiring a plumber to address potential leaks.
This indicates that the AMI device on your meter might be malfunctioning. Call us at 203-562-4020 to schedule an appointment to come and investigate.
Depending on your meter and type of structure, our AMI device can register consumption levels by 1 CF or 5 CFs at a time.
The link in the activation email is for activating your account only, not for accessing Water Watch. After activation, access Water Watch through the RWA's website. Go to RWA Connect and click Water Watch, then click Continue to sign into your account.
Most email accounts work with Water Watch. This includes Gmail, Hotmail, Yahoo and email addresses used with Microsoft Outlook. If you have an issue signing up for Water Watch and have not received your activation email, please consider trying a different email account.
You should receive an activation email within few minutes after you create your account. If you did not receive this email, please check your email's junk folder. If you still do not receive an activation email, try creating a new account using a different email address and a new username. If this does not solve your issue, please contact us.
Yes. To group your accounts, start by creating one of your accounts and activate it. Log in and go to “Settings” and then “User Profile.” Under the “Accounts” tab, click on “Automatically Link All Accounts”. Wait for all the accounts to load. Refresh your page by using your browser’s refresh button or by clicking on the “F5” button on your keyboard. Under the same tab, click on “Load Details for All Accounts.” This will help display all the addresses for the new linked accounts.
Go to “Settings” and click “User Profile.” Then, under the “Accounts” tab, click on any of the account numbers. Click “Switch” and wait for it to load. You will be redirected to the selected account.
This usually means that your accounts are not under the same customer name. If you need help grouping your accounts under the same customer name, please contact customer service for assistance.
No, your username must be a single word with no spaces.