RWA Responds to COVID-19

To protect the safety of customers and employees, the RWA is taking reasonable precautions in response to Coronavirus disease 2019 (COVID-19). Supporting public health by maintaining our high-quality water service is our top priority. The RWA’s drinking water treatment process provides protection that includes filtration and disinfection of our surface water supplies and ground water sources. These treatments are effective in removing and inactivating viruses. Our water meets or is better than all federal and state drinking water standards.

We are committed to ensuring that this pandemic does not impact your drinking water.

 

Protecting Your Drinking Water

 

The RWA is confident that COVID-19 poses no risk to drinking water. Experts studying COVID-19 have found it has no impact on water. Furthermore, our regular processes include disinfecting all water before it reaches customers. This disinfection further ensures that tap water is safe from COVID-19. Continue to wash your hands regularly, keep hydrated and stay healthy.

 

 

Protecting Our Customers

 

Steps to Protect the Health and Safety of Our Customers

  • We are limiting in-home appointments to emergencies only. Nonessential customer appointments, such as meter changes, have been cancelled and will be rescheduled.
  • The RWA's lobby at 90 Sargent Drive in New Haven is closed to visitors in order to encourage social distancing. This closure includes the walk-in payment and customer inquiry area. Customers can continue to pay their bills in person at our community payment locations. Bills can also be paid online, over the phone, by mail or deposited into our 24/7 drop box located outside of our lobby.
  • We are providing regular updates to customers through Waterviews, our online community newsletter. Click here to sign up for Waterviews.

Help With Bills

  • All shutoffs and disconnections for nonpayment have been suspended since March 12, 2020, as have all collection activities, late payment charges and re-connection fees.
  • Our Residential Water Assistance program provides assistance to residential and business customers in need of help paying their water bills. Grants of up to $175 are available to residential customers living at or below 250% of the 2020 Federal Poverty Income Guidelines. Grants of up to $200 are available to small commercial and industrial customers. More information is available here.
  • We have online and mobile tools to help you conduct business with us. Our customer e-Billing portal allows you to easily check your account, pay your bill and more from your computer or mobile phone. Please call us at 203-562-4020 if you would like to discuss your account and manage your payments.
  • The federal government is issuing economic stimulus payments that you may be eligible to receive. For more information, visit this page.
  • Connecticut's Department of Banking is providing mortgage relief and the Department of Social Services offers a range of assistance programs for those in need.
  • Federal assistance for businesses can be found on the website of the Small Business Administration. Connecticut's Department of Economic and Community Development is also offering assistance to local businesses struggling during the COVID-19 pandemic.
  • The COVID-19 outbreak has led to an increase in scam activity. Be wary of any unsolicited calls that threaten to disconnect your utility service and that demand payment by unusual means or over the phone.

Resources for Customers

  • Our water science educator is developing a series of educational videos, featuring experiments that young students can follow along with at home as well as virtual field trips. These videos will help contribute to the education of students while schools are closed in order to promote social distancing. The videos can be found on Facebook and our education page.
  • With many of our customers inside practicing social distancing, we are creating a series of weekly videos providing 60 Seconds of Tranquility so that you can take a breath and experience what nature has to offer, right from your home office or cell phone.

60 Seconds of Tranquility - Lake Hammonasset, Madison and Killingworth

 

More Videos in the 60 Seconds to Tranquility Series

More to come! New videos are released on Mondays.

 

Protecting Our Employees

 

The RWA has put the following policies into place to protect the safety of our employees:

  • To be consistent with the public health strategy of social distancing, all non-critical RWA employees are working remotely.
  • Staff at our water treatment plants and other critical employees are avoiding gatherings and not attending meetings, unless it is necessary.
  • The RWA’s Leadership Team is working continuously to assess and appropriately respond to the crisis as it evolves, adjusting our operations to maintain continuity and to support the safety and health of our employees and customers.
  • We have enacted our Infectious Disease Business Continuity Plan and Incident Command Structure. This will allow us to be more agile and responsive to changing conditions of the COVID-19 pandemic.

 

Because We're All In This Together

 

Like businesses and individuals in Connecticut and across the nation, the RWA is doing its part to slow the spread of COVID-19 and protect public health. We encourage all of our customers to stay healthy by practicing the good personal hygiene tips recommended by the Centers for Disease Control and Prevention (CDC) and others. Wash your hands regularly, avoid gatherings of people, keep your distance from anyone who seems sick, and if you begin feeling ill, stay home and contact your primary care provider. The COVID-19 pandemic is a public health challenge we must all fight together.

As a water utility, the RWA delivers a resource that is necessary for life and health, particularly during the COVID-19 pandemic. We take that responsibility seriously. Our company has been providing high-quality water to this region for 170 years, through past pandemics, natural disasters and more. We regularly prepare for unexpected events such as this one so that we may maintain service to our customers. In this time of uncertainty, you can remain confident in the RWA's high-quality water and services.

To protect the safety of customers and employees, the RWA is taking reasonable precautions in response to Coronavirus disease 2019 (COVID-19). Supporting public health by maintaining our high-quality water service is our top priority. The RWA’s drinking water treatment process provides protection that includes filtration and disinfection of our surface water supplies and ground water sources. These treatments are effective in removing and inactivating viruses. Our water meets or is better than all federal and state drinking water standards.

We are committed to ensuring that this pandemic does not impact your drinking water.

 

Protecting Your Drinking Water

 

The RWA is confident that COVID-19 poses no risk to drinking water. Experts studying COVID-19 have found it has no impact on water. Furthermore, our regular processes include disinfecting all water before it reaches customers. This disinfection further ensures that tap water is safe from COVID-19. Continue to wash your hands regularly, keep hydrated and stay healthy.

 

 

Protecting Our Customers

 

Steps to Protect the Health and Safety of Our Customers

  • We are limiting in-home appointments to emergencies only. Nonessential customer appointments, such as meter changes, have been cancelled and will be rescheduled.
  • The RWA's lobby at 90 Sargent Drive in New Haven is closed to visitors in order to encourage social distancing. This closure includes the walk-in payment and customer inquiry area. Customers can continue to pay their bills in person at our community payment locations. Bills can also be paid online, over the phone, by mail or deposited into our 24/7 drop box located outside of our lobby.
  • We are providing regular updates to customers through Waterviews, our online community newsletter. Click here to sign up for Waterviews.

Help With Bills

  • All shutoffs and disconnections for nonpayment have been suspended since March 12, 2020, as have all collection activities, late payment charges and re-connection fees.
  • Our Residential Water Assistance program provides assistance to residential and business customers in need of help paying their water bills. Grants of up to $175 are available to residential customers living at or below 250% of the 2020 Federal Poverty Income Guidelines. Grants of up to $200 are available to small commercial and industrial customers. More information is available here.
  • We have online and mobile tools to help you conduct business with us. Our customer e-Billing portal allows you to easily check your account, pay your bill and more from your computer or mobile phone. Please call us at 203-562-4020 if you would like to discuss your account and manage your payments.
  • The federal government is issuing economic stimulus payments that you may be eligible to receive. For more information, visit this page.
  • Connecticut's Department of Banking is providing mortgage relief and the Department of Social Services offers a range of assistance programs for those in need.
  • Federal assistance for businesses can be found on the website of the Small Business Administration. Connecticut's Department of Economic and Community Development is also offering assistance to local businesses struggling during the COVID-19 pandemic.
  • The COVID-19 outbreak has led to an increase in scam activity. Be wary of any unsolicited calls that threaten to disconnect your utility service and that demand payment by unusual means or over the phone.

Resources for Customers

  • Our water science educator is developing a series of educational videos, featuring experiments that young students can follow along with at home as well as virtual field trips. These videos will help contribute to the education of students while schools are closed in order to promote social distancing. The videos can be found on Facebook and our education page.
  • With many of our customers inside practicing social distancing, we are creating a series of weekly videos providing 60 Seconds of Tranquility so that you can take a breath and experience what nature has to offer, right from your home office or cell phone.

60 Seconds of Tranquility - Lake Hammonasset, Madison and Killingworth

 

More Videos in the 60 Seconds to Tranquility Series

More to come! New videos are released on Mondays.

 

Protecting Our Employees

 

The RWA has put the following policies into place to protect the safety of our employees:

  • To be consistent with the public health strategy of social distancing, all non-critical RWA employees are working remotely.
  • Staff at our water treatment plants and other critical employees are avoiding gatherings and not attending meetings, unless it is necessary.
  • The RWA’s Leadership Team is working continuously to assess and appropriately respond to the crisis as it evolves, adjusting our operations to maintain continuity and to support the safety and health of our employees and customers.
  • We have enacted our Infectious Disease Business Continuity Plan and Incident Command Structure. This will allow us to be more agile and responsive to changing conditions of the COVID-19 pandemic.

 

Because We're All In This Together

 

Like businesses and individuals in Connecticut and across the nation, the RWA is doing its part to slow the spread of COVID-19 and protect public health. We encourage all of our customers to stay healthy by practicing the good personal hygiene tips recommended by the Centers for Disease Control and Prevention (CDC) and others. Wash your hands regularly, avoid gatherings of people, keep your distance from anyone who seems sick, and if you begin feeling ill, stay home and contact your primary care provider. The COVID-19 pandemic is a public health challenge we must all fight together.

As a water utility, the RWA delivers a resource that is necessary for life and health, particularly during the COVID-19 pandemic. We take that responsibility seriously. Our company has been providing high-quality water to this region for 170 years, through past pandemics, natural disasters and more. We regularly prepare for unexpected events such as this one so that we may maintain service to our customers. In this time of uncertainty, you can remain confident in the RWA's high-quality water and services.