Thank you for your interest in the RWA. Here’s where you’ll discover the latest news from the RWA. Media inquiries are handled by our Public Affairs team. That includes interview requests with our President and CEO, questions about our high-quality water and innovative services, and requests for tours of our facilities.
Water is essential to life, and when consumers of Greater New Haven have a question about their water service, the Regional Water Authority’s (RWA) customer-facing employees provide fast, knowledgeable and courteous assistance. From October 7 to 11, the RWA will join organizations across the country in celebrating Customer Service Week and thanking its Customer Service and Field Service Teams, which help tens of thousands of people a year with questions about their water or repairs to their service.
Grounded in the belief that the people of Greater New Haven needed access to a safe and reliable water supply for our community to grow, the Connecticut General Assembly passed a resolution in 1849 approving the incorporation of the New Haven Water Company, the predecessor to the Regional Water Authority (RWA), beginning the history of New Haven’s public water utility. As we celebrate our 170th Anniversary, the RWA is proud to carry on the tradition of excellence that founded our company and recommit ourselves to another 170 years making life better for people by delivering water for life.
The Regional Water Authority’s (RWA) Police Department has arrested the person responsible for cutting down Hamden’s iconic “Door Tree” on RWA property.
On Thursday, July 18, 2019, the RWA learned that Hamden’s iconic landmark “Door Tree” was cut down. Careful examination by the RWA’s forester and environmental management team determined that this tree is a white oak, estimated to be over 200 years in age. The Door Tree was in exceptionally good health for a tree of its age and would have likely lived for many more years were it not the target of vandalism. Using evidence gathered at the scene and information on the circumstances of the tree provided by the RWA’s forester and environmental management team, the RWA Police were able to identify the person responsible within 48 hours of launching their investigation.
South Central Connecticut’s tap water will soon be “greener” than ever before. To provide high-quality water to its 430,000 customers in South Central Connecticut, the Regional Water Authority (RWA) preserves and protects more than 27,000 acres of watershed land. Today, the company announced that it has signed a contract that will allow it to be completely powered by green, renewable energy starting December 2019, without increasing energy costs over what the RWA pays today.
The Regional Water Authority (RWA) announced today that it will offer a $1,000 reward for information leading to the arrest and prosecution of the person or persons responsible for destroying the historic “Door Tree” in Hamden. This reward is in addition to a private reward offered for information, bringing the total to $2,000.
Due to the high temperatures this week causing a significant increase in water use, some Regional Water Authority (RWA) consumers may be experiencing temporarily discolored water.
Temporarily discolored water comes from naturally occurring minerals in the water that collect in the pipes and are stirred up following an activity that disturbs the direction or rate of flow of water in the water main.
The Regional Water Authority (RWA) issued its first “Green Bonds” series this month to refinance an environmentally sustainable tunnel and pipeline restoration project that was completed in 2018. Green Bonds provide investors with the opportunity to invest in bonds that are targeted to support environmentally beneficial projects, including sustainable water management and drinking water infrastructure upgrades.
The Regional Water Authority (RWA) is issuing its annual water quality report to customers in south central Connecticut. The Consumers’ Annual Report on Water Quality provides information about the sources of drinking water, shows water quality test results for 2018 and contains other important information about water and health. In addition to consumers receiving a printed copy of the report in the mail, the report is also available on the RWA’s website.