Thank you for your interest in the RWA. Here’s where you’ll discover the latest news from the RWA. Media inquiries are handled by our Public Affairs team. That includes interview requests with our President and CEO, questions about our high-quality water and innovative services, and requests for tours of our facilities.

May 18, 2020

Protect Your Plumbing: RWA Reminds Customers Not To Flush Wipes or Paper Towels

Plumbing experts throughout the United States have reported an increase in home plumbing problems caused by sanitizing and “flushable” wipes, paper towels, mop refills and similar items being disposed of in the toilet. The Regional Water Authority’s PipeSafe Protection Program Team has responded to a number of problems caused by these items clogging home plumbing, sewer and septic systems.

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May 11, 2020

RWA Urges Reopening Businesses To Follow DPH’S Return To Service Flushing Guidance

As Connecticut prepares for the first phase to reopen certain businesses later this month, the Regional Water Authority (RWA) is urging all reopening businesses to follow return to service flushing guidance offered by the Connecticut Department of Public Health (DPH). Water left in the internal plumbing of unused buildings can become stagnant, raising health, safety and taste concerns. The steps recommended by DPH to flush stagnant water can be found on the RWA's website.

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May 07, 2020

RWA Delays Opening of HazWaste Central Due To COVID-19 Pandemic

The RWA will delay opening HazWaste Central until May 30, 2020, in order to protect customers, employees and volunteers. The RWA will continue to monitor the presence of COVID-19 in Connecticut and will announce any further delays deemed necessary. When HazWaste Central does open, measures will be in place to encourage social distancing for the protection of those present on collection days.

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May 06, 2020

Annual Water Quality Report Shows RWA Continues To Maintain High Water Quality Standards

The Regional Water Authority (RWA) is issuing its annual water quality report to customers in the Greater New Haven region. The Consumers’ Annual Report on Water Quality provides information about the RWA’s sources of drinking water, shows water quality test results for 2019 and contains other important information about tap water and health. In addition to consumers receiving a printed copy of the report in the mail, the report is also available on the RWA’s website at

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Mar 23, 2020

RWA Encourages Customers Financially Impacted By Coronavirus to Enroll in its Financial Assistance Program

The Coronavirus disease 2019 (COVID-19) pandemic has placed an unexpected financial strain on families around the state, making it difficult to meet basic expenses. The Regional Water Authority (RWA) encourages customers to ease their financial burden by seeking assistance through the company’s Residential Water Assistance Program. To help households in need pay their water bills, the RWA offers grants of up to $175 through its Residential Water Assistance Program to customers living at or below 175% of the Federal Poverty Income Level. The RWA will not shut off any customer’s water service due to nonpayment until at least April 30, but is reminding customers of this additional assistance available to help them during this difficult time.

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Mar 17, 2020

RWA In-Person Payment Area Closing In Response To Coronavirus Outbreak

To protect the safety of customers and employees, the Regional Water Authority (RWA) is continuing to take reasonable precautions in response to the spread of Coronavirus disease (COVID-19) in Connecticut. As part of those precautions, the RWA is closing its walk-in payment and customer inquiry location in the lobby area at 90 Sargent Drive in New Haven until further notice starting tomorrow, Wednesday, March 18, 2020.

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Mar 13, 2020

Regional Water Authority Taking Necessary Precautions In Response To Coronavirus Outbreak

To protect the safety of customers and employees, the Regional Water Authority (RWA) is taking reasonable precautions in response to the spread of Coronavirus disease 2019 (COVID-19) in Connecticut. The RWA is also halting water service shutoffs due to nonpayment until April 30, 2020, at which point the policy will be revisited. Most importantly, the RWA remains confident that COVID-19 poses no risk to drinking water.

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Feb 24, 2020

RWA’s Watershed Fund Renamed In Memory Of Its Founder and Champion: Claire C. Bennitt

The Regional Water Authority (RWA) announced today that The Watershed Fund has been renamed The Claire C. Bennitt Watershed Fund in honor of the fund’s founder, who passed away last year following a brief illness. Under Claire’s guidance, the nonprofit Watershed Fund has helped preserve hundreds of acres of land and provided over $500,000 in scholarships to college students studying environmental sciences.

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Feb 21, 2020

RWA and State Leaders Issuing Staunch Warning on Utility Scams

Connecticut’s consumer protection commissioner, along with the attorney general and many of the gas, water and electric utility companies, warned people on Friday about utility scams.

“If someone ever contacts you and says that there's no time to stop and think, it's usually the best time to do so,” said Dan Doyle, the manager of corporate communications for the Regional Water Authority.

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Feb 18, 2020

RWA Offers Financial Assistance To Customers In Need

The Regional Water Authority (RWA) is proud to provide reliable, high-quality tap water to its customers for less than a penny per gallon. However, some families need additional assistance to make ends meet. To help households in need pay their water bills, the RWA offers grants of up to $175 towards their water bills through its Residential Water Assistance Program.

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